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               FREQENTLY ASKED QUESTIONS

• Electricity unit prices and hike rates are determined by whom?

Electricity unit prices and hike rates are determined by  Turkey Electricity Distribution (TEDAS)

• Where can I learn  the unit prices of electricity per month?

You can learn monthly electricity unit prices from  http://www.epdk.gov.tr/web/elektrik-piyasasi-dairesi/tarifeler

• How calculated late fee?

Rate is calculated according to the number of days since the last payment (% 2 / 30) and the period of the interest.

• Is it compulsory subscription agreement on behalf of the user?

According to Electricity Tariff Regulation the electrical contract have to be the user name.

 

• Did we make subscription agreement  If the rental contract on behalf of his wife?

Subscription agreement can be done who applicate with rental contract and marriage certificate on behalf of spouse.

 

• Can be done with the cancellation of the contract if subscription agreement  on behalf of spouse ?

Because of marriage certificate does not warrant,cancellation of the contract can not be done.

 

• What are the documents required to cancellation of the contract?

You are affiliated with Subscriber number, your security deposit receipt, your identity and your meter on the last index the procedure of subscription is required Department of Business Directory.

 

• What will i do if my electricity meter read wrong?

Compare the latest index on your meter with the expiration date index printed on your invoice. You can give petition the public relations department, or send e-mail address , ayedas@ayedas.gov.tr or you can notify from phone number writing on your invoice.

• Why do we pay the invoice monthly?

The energy company had paid the cost of purchased energy before subscribers charged.Then, our subscribers to send invoices or monthly charge is made.

 

• Can we pay invoice with credit card?

The invoice payment service is unavaiable with credit card.You can pay the invoice from payment points, negotiated bank branches and automated instruction.

• Can I change the deadline of the invoice?

Subscribe counters are read with file system, as systemic change can not be made the last payment date.

 

• How is the tariff application, the time zone • 3-time?

3-time zone tariff  is determined regular hours from 6:00 to 5:00 p.m. time, tariff expensive from 17:00 to 22:00 (approximately 2 times the normal price per unit), from 10:00 p.m. to 6:00 a.m. discount rate (the normal tariff of about half) .

 

• what can  I do 3-time zone  for  the  tariff subscriber?

For tarif subscriber  3 time zone appropriate electronic counter is scheduled for tariff  consumption (Ministry of Industry trade 'accordance sealed and certified) to obtain and you need to apply with petition

 

• Is the martyrs and veterans discount   implemented  ?Who can benefit from these discounts?What are the necessary documents  to  take advantage of and   where will  we apply?

Martyrs and veterans discount; martyr's family (mother, father, wife), veterans discount,veterans  own and his family (his wife) can benefit. Martyr to take advantage of discounts, the family of a martyr for the year to our company is located in the residence certificates, identification card, a martyr (the General Directorate of Pension Fund TC. Martyr Presentation card) martyrdom martyr card or letter  veteran itself for veteran discount , located in the residence certificate for the year, veterans card, If there is no veteran card he can apply in writing that the salary received

 

• Is there a discount for the disabled?

There is no allowance for the disabled electricity invoice  now.

• What  type of  notification   the invoice  and cut-off notice ? When time  will   electricity cut off after cut-off notice  given up?

Our corporation operate ın with framework of pre-sees application at EMRA. Electricity due to nonpayment, how and when to be cut off electricity to put into practice approved by the Energy Market Regulatory Authority for the sale of low-voltage electricity retail sales contract 5 article in d paragraph. The contract in 5. Article d paragraph ‘customer is obliged to pay cost of  invoices or during the period of notice from the payment centers.İf  the subscriber doesnt paid  accrued invoice  price, until the expiration date of the last five business days following the date of payment (inclusive) in the customer be notified once again.İt said that despite this notification, invoice price of the following five business days notice (including) the customer loses power.İt is indicated that how to the notification in same contract article 5   paragraph E. İt said  that  Contract 5 paragraph of Article E “Invoice sent to the subscriber's place of or electricity cut-off notice shall be deemed notification to the subscriber.

• You brought my electricity meter take out my permission then the counter exchange fee invoiced. what are you doing  this process  based on?

Electricity counter which stamp filled out a 10 year perıod are changes periodically in accordance to january 21 , 1989 date and 20056 no the offical gazzette  published  with entered into force in 3016 of law no Measuring and Setting Metarial and determine the procedure and principles for  the application of this article and again published in the offical  gazzette  no 22000 date july 24 Measuring and Measuring İnstruments Directive  came into force in 93 article of b paragraph.

 

• My electronıc counter is defective  and   missing  consumption accrued to me backward. What  are you doing this process based on ?

Energy Market Regulatory Authority-Client Services Regulation

 

Article 19 (Counter does not save  the consumption)

 

       If the counter did not save consumption other than the customer’s fault for any reason,it is determined,the  counter bought to running  than  The average consumption for the period between the two consumption based on the customer's payment notice is taken  and  Subscribe to this group's average customer is similar to the trend of consumption is calculated by taking the precedent for other consumers with the same period, compared with an average consumptions.

 

      If the average customer’s consumption is more than the precedent customer ,the previous period consumption is calculated by taking to consideration the customer’s average consumption and accrued. Otherwise, the precedent of the consumers' consumption with an average difference between the average customer's consumption is less than twenty percent, average customer consumption is calculated taking into account the consumption period and are accrued in the past.The difference is more than twenty percent, the equivalent of the average consumer consumption is calculated by taking into consideration the customer's past consumption period and accrues.

        In making the calculations, the customer's meter is running normally in the past years, with consumption of the customer's subscriber group, the annual consumption is similar to the consumption trend in comparison with other consumers, as the seasonal changes in consumption are also considered.In the absence of annual data on the customer, the calculations to be taken into account seasonal changes in the consumption trend is similar to the same group of subscriber data related to the other consumers are considering.

 

         The accrual process at retail sales which is making by licensees ,If the meter does not lose the consumption ,used ın until prices of the period and default interest  will  not  apply.

 

          Article 20 (Counter does not  save the true consumption)

 

 

          It is determined, If the counter did not save  the true consumer  and  the customer  is not  fault so  the counter bring   to  running. The average consumption for the period between the two consumption based on the customer's payment notice is taken. Subscribe to this group's average customer is similar to the trend of consumption is calculated by taking the precedent for other consumers with the same period, compared with an average consumptions. The average customer's consumption, the average consumer is more than the precedent of the previous period consumption is calculated by taking into account the customer's average consumption  and  The difference accrues. Otherwise,precedent, with an average consumption of consumers from such customer's average consumption is less than twenty percent of the difference between the customer's average consumption is calculated taking into account the consumption of the past periodand  The difference accrues. The difference is more than twenty percent, the equivalent of the average consumer consumption is calculated by taking into consideration the customer's past consumption period and  The difference accrues.

     As a result of the above calculations, the difference in favor of the customer, according to the provisions of the fourth paragraph of Article 23 shall be returned or offset process.

 

Since date of  01.01.2011

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