ISTANBUL ANATOLIAN SIDE
ELECTRICITY DISTRIBUTION CORPORATION
CUSTOMER PLEASURE SURVEY
* Personal info is not mandatory to fill.
District/Town*
Which services did you utilizate of our company?
Subscribing Processes
Cash Desk (Invoice Payment)
Illegal Using Processes
Counter Faults
Invoice objection
Street Lamps
Other
Direction signs are used in our company is sufficient?
YES
NO
Density of Electrical failure/interrupt in the region of the service you received?
Very Rare
Rare
Medium
Frequent
Very Frequent
No idea
In case of electricity failure,could you reach concerned personnel easily?
In case of necessity could you communicate with our company branches easily?
Do you have feedback in short duration with contact channels like fax, phone, e-mail, etc.?
Questions of survey
Very Good
Good
Bad
Very Bad
Personal provides the necessary information about the fault.
Deprecations about electric interrupts, street lamp, voltage surge etc. finalized in requested duration related management
Counter reading does correctly and on time.
Cash desks are enough and nearly our adresses.
In case of necessity, the service managers can be discussed easily.
Unit manager try to solve the forwarded problems.
Service proviStaff number in units is enough
Company personel level is sufficent about work/processes. Describing related the processes in understandable way.
Company staff makes process fast and on time.
Company staffs are friendly and sufficent for customer relationship.
Business/transactions are finalized in a short time
Company concludes the denouncement and complaints in a short time.
AYEDAŞ’s activities is enough for combating with illegal electricity using.
Provided service through www.ayedas.gov.tr is sufficient for necessary ensuring in website of AYEDAŞ
www.ayedas.gov.tr is updating regular times.
Informing such as written, visual and seminar method about Company's activities are sufficient.
Considering Perfect in every way the "Company" "AYEDAŞ" is very close to this perfection.